Floors that would make a difference

You should always go for a type of flooring that attracts people’s attention and makes a difference with its touch. Good-looking, attractive flooring will help enhance the look of your home and give it that elevated look you might have had in mind when you bought the home for yourself. Therefore, you should have a basic idea about the type […]

Transition from employee to solopreneur

Is the number one goal on your wish list to establish your own entity and become a Solopreneur business owner or consultant? Are you planning to leave the “security” of a traditional job to directly market and sell your products or services to customers with the money and motivation to do business with you? Going out alone is an exciting […]

In Business – Intermediate

Regarding the workshop given by Mark Powell on May 5, 2003 in Munich, I would like to offer some critical comments on the presentation of his book titled “In Company – Intermediate” published by MacMillan. The conference had been organized by MELTA, which is the Munich English Language Teaching Association, of which I have been a member since 2003. Mr. […]

The 6 Best Ways to Make an Angry Customer Back Off

1. Apologize. An apology makes an angry customer feel heard and understood. It spreads and angers and lets you start to rebuild trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced the costs of lawsuits, settlements, and defense. You must apologize to customers regardless of fault. Certainly the apology needs to be […]

Broker Price Opinion Outsourcing and Management

As the market improves and fewer foreclosures hit the market, the volume of broker price opinion decreases significantly. Many real estate agents find it easier to acquire businesses late in the listing, and therefore many leave the BPO scene altogether in search of greener pastures. What does that mean for the other BPOs? More volume. It is the equivalent of […]