Five signs of internal communication breakdown in the workplace

Research by Deloitte and Touche Human Capital showed that 95% of CEOs agreed that effective internal communication is important to the success of the organization, but only 22% agreed that they thought it was being done. delivering effectively.

Most business leaders think of effective internal communication as a complement, which does not affect the profit and loss of the business.

But a study by SIS International Research has shown him wrong. It showed that a worker wastes up to $ 26,041 per year due to productivity losses due to ineffective internal communication.

Therefore, effective internal communication has an impact on the profit and loss of the company!

At this point, you are probably wondering if you have built effective internal communication in your business. Look no further, here is the checklist to help you identify if your company has strong internal communication.

5 signs that your company is experiencing a communication failure:

1. Your employees do not know the objectives they must achieve.

Try this, walk around your office and ask any employee you come across what their goals are for this month or the next three months. If they have difficulty answering your question, your company has a communication failure.

Managers must communicate to their staff the objectives to be achieved. It should be emphasized enough by communicating it as often as possible to the point where they are fully aware of their goals to direct all their efforts towards their achievement.

The research found that when employees understand their overall role in the business, 90% will work toward that success, but the number plummets to 23% if they don’t.

2. The work is (often) not done correctly

There are several possibilities for this:

• Work is not performing as expected

• Work is done twice by different staff

• The work is not done at all

All these different cases emanate from the lack of communication from superiors. It may be from the “personal factor,” but it is likely to be the leaders who are not communicating proactively and clearly and asking if staff need additional explanations or resources to fulfill assignments.

3. Employees do not receive the same information updates

Unless it is confidential, all employees must obtain the same information at the same time. Your company has a communication problem when staff in a certain department just heard about a company-wide management announcement, while other staff in the same department or from another department heard it days before.

Inappropriate communication tools used by the company can cause this to happen. So instead of helping your employees communicate better, you create problems for them.

For example, if your business requires quick and instant communication, email or messaging is not the right way to go. A walkie talkie app, on the other hand, may be the right solution for your needs in this case.

Different needs require different solutions. Make sure your organization is using the right communication tools that meet your needs and therefore support your business.

4. Receive (too many) customer complaints

Customer complaints always exist, as long as the business works. But, if you receive much more customer complaints than you usually receive, it is an indicator of a communication failure in your company.

It could be that pre-product development complaints are not well communicated by customer service, or product development does not clearly report product changes to other departments, or in any other possible way.

When internal communication is obscure, it usually impacts products / services, which in the end will cause a lot of confusion for customers.

5. Has a high staff turnover

Employee turnover is a complicated and challenging problem faced by almost every company in the world. It requires a complete solution as it is very expensive for the company. Losing an employee can cost an organization up to 213% of the employee’s salary.

71% of employees feel that managers do not spend enough time explaining objectives and plans, which is why: communicate from an “employee-centered” point of view and train managers to speak clearly and consistently Above all policies, are two of several suggested proactive approaches in employee retention.

Don’t let the illusion of unsatisfactory communication make you unaware of the internal communication breakdown facing your organization.

As George Bernard Shaw said, “The biggest problem in communication is the illusion that it has occurred.”